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Managing leaks: Shoplifting in US grocery retailing 1922–1969

Journal article
Authors Johan Hagberg
Hans Kjellberg
Franck Cochoy
Published in European Management Journal
Volume 35
Issue 6
Pages 766-775
ISSN 0263-2373
Publication year 2017
Published at Centre for Retailing
Department of Business Administration, Marketing Group
Pages 766-775
Language en
Links https://doi.org/10.1016/j.emj.2017....
Keywords Overflows, Managing, Leaks, Retailing, Grocery stores, History, Archaeology
Subject categories Business Administration

Abstract

The purpose of this paper is to further develop the general program of managing overflows by attending to the managing of leaks. Specifically, the paper explores efforts to manage the problem of shoplifting in US grocery retailing during the period 1922–1969. The study identifies three different yet interrelated ways of managing leaks: identifying, preventing, and caulking leaks. Each of these rests on a combination of skills and devices as well as on efforts to align with the other ways of managing leaks and routinize them as part of ordinary retail operations. By providing an analysis of leaks management the paper proposes a theoretical and empirical complement to the research program on managing overflows, which has previously primarily focused on overflows in the sense of excess, surplus and abundance.

Page Manager: Webmaster|Last update: 9/11/2012
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