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From Knowledge to Decision - A Case Study of Sales and Operations Planning in Health Care

Journal article
Authors Anna-Lena Alvekrans
Björn Lantz
Peter Rosén
Levi Siljemyr
Johan Snygg
Published in Production planning & control
Volume 27
Issue 12
Pages 1019-1026
ISSN 0953-7287
Publication year 2016
Published at Institute of Clinical Sciences, Department of Anesthesiology and Intensive care
Department of Business Administration, Industrial and Financial Management & Logistics
Pages 1019-1026
Language en
Keywords Health care management, Sales and Operations planning, Capacity management, Decision making, Case study
Subject categories Industrial organisation, administration and economics, Business Administration


One of the most important challenges in health care management is balancing resources with fluctuating and uncertain demand. This study examines whether introducing a standardised process for Sales and Operations planning at a large university hospital improved specialty department managers’ knowledge of planning conditions and if so, whether decisions were made based on this knowledge. Using responses from a survey of 30 specialty department managers at Sahlgrenska University Hospital in Sweden, the analyses indicate that operational knowledge strengthens insights about the needs for strategic decisions, and vice versa. Moreover, knowledge is a necessary, but not sufficient, condition for making decisions at the department level. An overall planning and decision structure is required and should be implemented first at the hospital level to effectively allocate resources.

Page Manager: Webmaster|Last update: 9/11/2012

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