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Manifestation of Intent in product-service systems: A study of Type of Sensing in collaborative robots

Conference paper
Authors Cheryl Marie Cordeiro
Published in Proceedings from the 27th annual RESER conference, The crucial role of services in business and cities competitiveness, 7-9 Sep. 2017, Mondragon University, Bilbao, Spain.
ISBN 978-84-697-5412-2
Publisher RESER, Mondragon Unibertsitatea, Faculty of Business 2017
Place of publication Spain
Publication year 2017
Published at Department of Business Administration
Centre for International Business Studies
Language en
Keywords collaborative robots, systemic functional linguistcs, Intent, technology acceptance, product-service systems
Subject categories Other Civil Engineering, Information Systems, Social aspects, Human Aspects of ICT, Social Sciences Interdisciplinary, Business Administration, Languages and Literature, Linguistics


Scholars in the product-service system (PSS) field of study have acknowledged a gap in theoretical frameworks and survey methodologies that can direct scholars and practitioners towards cohesive future methodologies. This study works with the assumption that an underlying cohesive thread in PSSs is the human element of Intent. Taking an applied linguistics methodological approach in the study of Type of Sensing and Intent, this study illustrates how Intent can provide an integral way of studying PSSs. The examples are taken from the study of the development of collaborative robot (CR) PSSs. Founded in data from CR PSSs, the method and findings act as an illustration as to how applied linguistics might contribute as research method to a deeper understanding of the study and conceptualisation of a PSS.

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