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Mobile Technology for Inclusive Society: User Modelling for Targeted Integration

Conference contribution
Authors Sylvana Sofkova Hashemi
Nataliya Berbyuk Lindström
Published in Fifteenth International Conference on Technology, Knowledge & Society, 11-12 March 2019, ELISAVA – Barcelona School of Design and Engineering, Barcelona, Spain.
Publication year 2019
Published at Department of Applied Information Technology (GU)
Department of Pedagogical, Curricular and Professional Studies
Language en
Keywords language learning, mobile technology, professional integration
Subject categories Information Systems, Social aspects, Communication Studies, Learning


Sweden is one of the top recipients of asylum applications per capita in Europe. Increasing cultural and linguistic diversity is a challenge in the society to achieve successful social and professional inclusion. Getting employment, education, housing and access to healthcare are essential means of integration, which can be facilitated by language and cultural knowledge as well as contacts with the members of host society (Ager & Strang, 2008). Mobile technologies enable authentic, interactive and social contexts for learning and can serve the purpose of a bridging tool to the host society. Newly arrived migrants in Sweden have and use smartphones. The aim of this study was to map available mobile technology and to explore how the existing apps meet the migrants’ learning and integration needs. A sample of apps was first selected based on evaluation of technological, pedagogical, linguistic and cultural criteria (the TPLC-model). Next, we conducted user tests over a three weeks period with 44 newly arrived Arabic-speaking migrants of selected apps of different functionalities and learning activities (language and vocabulary training, intercultural communication, social interaction, etc.). We used questionnaires for background, self-estimation of Swedish language, cultural and societal competences and perceptions of necessary information to become integrated. The results demonstrate that apart from translation and vocabulary apps, mobile apps are hardly used by the newly arrived migrants. One reason is lack of targeted language and cultural training that facilitates migrants’ immediate needs for employment, accommodation, contact with locals as well as cultural factors in relation to design.

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