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Dental staffs’ experiences of “difficult” patients

Authors Adam Alvenfors
Mersiha Velic
Peter Lingström
Jenny M Bernson
Published in CED-IADR/NOF Oral Health Research Congress, Madrid, Spain, 19-21 september 2019
Publication year 2019
Published at Institute of Odontology
Language en
Keywords “Difficult” patients
Subject categories Dentistry


Dental staff encounters to and from patients who they experience as difficult to meet and treat. These so-called “difficult” patients are theorized to influence the dental staff in different ways. The aim of the interview-study was to gain a deeper understanding of dental staffs’ experiences of “difficult” patients. The study results indicates that “difficult” patients are experienced as “stress- generating consumers of energy and time”. “Difficult” patients are patients difficult to treat and help, as they affect the dental staff negatively both as professional caregivers but also in private life. A good knowledge about the patient is an important step in the process of creating a functional interplay during treatment, which could be a key to success, but it takes time and energy.

Page Manager: Webmaster|Last update: 9/11/2012

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