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Digital Communication and Social Media for People with Communicative and Cognitive Disabilities

Chapter in book
Authors Margret Buchholz
Ulrika Ferm
Kristina Holmgren
Published in Everyday Technologies in Healthcare
Pages 193-211
ISBN 9781351032186
Publisher CRC Press
Place of publication Boca Raton
Publication year 2019
Published at Institute of Neuroscience and Physiology, Department of Health and Rehabilitation
Pages 193-211
Language en
Keywords Technology Digital Communication Disability
Subject categories Occupational Therapy


Remote communication means communication between people who are not physically in the same place. For instance, using everyday technology like smartphones, tablets and computers, including services for calls (e.g. WhatsApp), messaging (e.g. Messenger), video calls (e.g. Skype) and social media are common means of communication in contemporary society (Statista, 2018; Zhou, 2017). Communication through digital channels is increasing as a required means of communication for interactions for daily activities, like contact with healthcare, insurance or banks and, therefore, has become a prerequisite for participation in society. Remote communication is used for social interactions with friends and groups and finding or signing up to participate in leisure activities that are commonly advertised through social media. It is also used to book activities, like haircuts, restaurant reservations or sport club sessions. Citizens are expected to have access to the Internet and digital devices for taking care of one’s health by booking healthcare appointments, handling medication prescriptions and having contact with healthcare insurance providers. E-health is a relatively recent healthcare practice supported by electronic communication, and it is developing rapidly (WHO, 2018). Physical, more old-fashioned means (e.g. tellers and reception desks) of contact are being shut down, making access to remote communication a must in order to handle essential daily life activities.

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