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The Rise of On-Demand 'Instant Deliveries' in European Cities

Artikel i vetenskaplig tidskrift
Författare Laetitia Dablanc
Eleonora Morganti
Niklas Arvidsson
Johan Woxenius
Michael Browne
Neïla Saidi
Publicerad i Supply Chain Forum: An International Journal
Volym 18
Nummer/häfte 4
Sidor 203-217
ISSN 1625-8312
Publiceringsår 2017
Publicerad vid Företagsekonomiska institutionen, Industriell och Finansiell ekonomi & logistik
Göteborgs miljövetenskapliga centrum, GMV
Northern LEAD
Sidor 203-217
Språk en
Länkar https://doi.org/10.1080/16258312.20...
Ämnesord Instant delivery, urban freight, urban logistics, on-demand delivery, crowd sourcing, crowd shipping.
Ämneskategorier Transportteknik och logistik, Företagsekonomi


This exploratory paper contributes to a new body of research that investigates the potential of digital market places to disrupt transport and mobility services. We are specifically looking at the urban freight sector, where numerous app-based services have emerged in recent years. The paper specifically looks at ?instant deliveries,? i.e. services providing on-demand delivery within two hours ? by either private individuals, independent contractors, or employees ? by connecting consignors, couriers and consignees via a digital platform. The paper provides an overview of the main issues concerning instant deliveries, supported by data (including a survey of 96 courier delivery providers) and examples. After presenting a typology of companies (digital platforms) involved in ?instant deliveries,? we question in what way they transform the urban freight current patterns. We highlight four issues, discussing their potential to impact urban freight services and related policies in European cities: 1) Freight trips and data; 2) Business models; 3) Labor legislation and work conditions; and 4) Local public policies. We conclude by saying that predicting the medium-term consequences of these changes is difficult, but it is essential that city planning and policies take account of these developments and consider how planning and possibly regulation needs to be adapted to these new ways of doing things.

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