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Morale, stress and coping strategies of staff working in the emergency department: A comparison of two different-sized departments

Artikel i vetenskaplig tidskrift
Författare Louisa J. Abraham
Ogilvie Thom
Jaimi H. Greenslade
Marianne Wallis
Amy N.B. Johnston
Eric Carlström
Donna Mills
Julia Crilly
Publicerad i EMA - Emergency Medicine Australasia
Volym 30
Nummer/häfte 3
Sidor 375-381
ISSN 1742-6731
Publiceringsår 2018
Publicerad vid Institutionen för vårdvetenskap och hälsa
Sidor 375-381
Språk en
Länkar https://doi.org/10.1111/1742-6723.1...
Ämnesord Coping, Morale, Stress, Survey tools, Working environment
Ämneskategorier Hälso- och sjukvårdsorganisation, hälsopolitik och hälsoekonomi

Sammanfattning

Objective : Clinical staff in EDs are subject to a range of stressors. The objective of this study was to describe and compare clinical staff perceptions of their ED's working environment across two different Australian EDs. Methods : This was a cross-sectional, descriptive, research design that included distribution of three survey tools to clinical staff in two Australian EDs in 2016. Descriptive statistics were reported to characterise workplace stressors, coping styles and the ED environment. These data were compared by hospital and the employee's clinical role (nurse or physician). Results : In total, 146 ED nurses and doctors completed the survey (response rate: 67%). Despite geographical variation, the staff at the two locations had similar demographic profiles in terms of age, sex and years of experience. Staff reported moderate levels of workload and self-realisation but low levels of conflict or nervousness in the workplace. Nurses and physicians reported similar perceptions of the work environment, although nurses reported slightly higher median levels of workload. Staff rated the death or sexual abuse of a child as most stressful, followed by workplace violence and heavy workload. Staff used a large range of coping strategies, and these were similar across both sites. Conclusion : These findings are the first multi-site and multidisciplinary examinations of Australian ED staff perceptions, improving our understanding of staff stressors and coping strategies and highlighting similarities across different EDs. These data support the development and implementation of strategies to improve ED working environments to help ensure professional longevity of ED staff.

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