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Micro-feedback as cues to understanding in communication

Kapitel i bok
Författare Anna Jia Gander
Pierre Gander
Publicerad i Dialogue and Perception: Extended papers from DaP2018
Sidor 11
ISSN 2002-9764
Förlag Centre for Linguistic Theory and Studies in Probability (CLASP)
Förlagsort Gothenburg, Sweden
Publiceringsår 2020
Publicerad vid Institutionen för tillämpad informationsteknologi (GU)
Sidor 11
Språk en
Länkar hdl.handle.net/2077/63998
Ämnesord Feedback, Understanding, Interaction, Communication
Ämneskategorier Lingvistik, Jämförande språkvetenskap och lingvistik

Sammanfattning

Understanding in communication is studied in eight video-recorded spontaneous face-to-face dyadic first encounters conversations between Chinese and Swedish participants. Micro-feedback (unobtrusive expressions used in real-time conversation such as nods and yeah) related to sufficient understanding, misunderstanding, and non-understanding is investigated with regard to auditory and visual modalities, typical unimodal and multimodal expressions, and prosodic features. Results indicate that unimodal head movements exclusively show sufficient understanding. Misunderstanding and non-understanding are more related to multi-modal expressions than unimodal ones. For sufficient understanding, the most commonly used expressions are yeah, okay, m, nods, nod, smile, yeah + nods, chuckle, and yeah + nod (associated with a flat pitch contour). For misunderstanding, half of the multimodal expressions contain nods and yeah or a noun phrase associated with hesitation (and a falling pitch contour). For non-understanding, unimodal micro-feedback sorry, what do you mean, eyebrow raise, and gaze at and multimodal micro-feedback head forward or eyebrow raise combined with sorry, what, or huh are most frequently used, expressing uncertainty and eliciting further information (in association with a rising pitch contour).

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