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Distrust: Not Only in Secret Service Organizations

Artikel i vetenskaplig tidskrift
Författare S. Siebert
Barbara Czarniawska
Publicerad i Journal of Management Inquiry
Volym 29
Nummer/häfte 3
Sidor 286-298
ISSN 1056-4926
Publiceringsår 2020
Publicerad vid Gothenburg Research Institute (GRI)
Sidor 286-298
Språk en
Länkar dx.doi.org/10.1177/1056492618798939
Ämnesord actor-network theory, distrust, objects and quasi-objects, secret, service organizations, trust, integrative model, call center, trust, surveillance, resistance, level, Business & Economics
Ämneskategorier Ekonomi och näringsliv

Sammanfattning

In this article, we discuss the issue of distrust in the most extreme example of distrustful organizations: secret service organizations. Distrust may be a basic organizing principle in such organizations, but how is it produced and maintained? Inspired by actor-network theory, we analyzed the devices, codes, rules, and procedures used in secret service organizations, and then asked whether these devices, codes, rules, and procedures differ from those used inordinaryorganizations. Based on our analysis, we make two contributions. First, we draw researchers' attention to distrust that is intentionally built and maintained rather than distrust that is accidental and indicative of faulty management. Second, we identify the material manifestations of distrust. We argue that in future studies of trust and distrust in organizations, it will be necessary to focus on the technologies, physical objects, and quasi-objects. These, together with discourses, guarantee the stability of connections among organizational actions.

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